This is our frequently asked questions page, where you can find most of the common questions we are asked. If you cannot find the answer to a question you have, kindly drop us an email, and we reply within 24 hours.
Can I have my own angle arrangement for my products and how they should look?
Absolutely! Before we proceed with the photoshoot session, we’ll provide you with samples that we recommend depending on your items’ shape. If you already know what you want, you can send us some photo samples to understand your requirements. We won’t proceed with shooting all the items until you are happy with a test sample first.
Do you provide your services only for companies located in Thailand?
Absolutely not! We have many international clients who often send us their jewelry for photoshoots. To feel more secure sending your products, we can sign agreements and non-disclosure agreements that’ll give you peace of mind.
What are your conditions to have my product reshot?
We want you satisfied, so please inform us how you want us to photograph your product. Use the project shoot list to describe how you want your product shot. The order form is set up to offer good direction from you to us. You may also provide drawings, illustrations, cell phone images, reference sheets, URLs, or a style guide, to better demonstrate your requirements. If we arranged the photos according to your request, but then you want your pictures shot differently, we’ll charge you again at the full rate. However, if we didn’t follow your instructions and you are unhappy with the images we photographed, we will reshoot the photos a second time at no charge to you or refund the payment. Please see our Terms and Conditions for more info.
Do you photograph any products other than jewelry?
Although we can shoot any product, for the time being, we only accept jewelry, gemstones, and accessories that go with jewelry, such as boxes. Please get in touch with us for any other products so we can understand what you need to shoot, and we might accept your project.
In how many angles you shoot my product?
Our prices include photos of one product shot at 2 angles of your choice. If you require additional shots, we will charge you an additional fee. Please refer to our price list for the additional fees for extra angles.
Can I have a background on my photos other than white?
We deliver all photos on white background with your choice of natural reflection or drop shadow. However, you can always request a different background if your product requires it. We are always available to discuss a different background color, different surface, or custom background. Just let us know we can provide you with a custom quote if we deem that necessary. Note that the photos we deliver to you have layered TIFF images. Therefore, you can always change the background yourself (or have a designer do it).
For what kind of application i can use the photos you provide?
Currently, we only shoot products that you can use on the internet, product print for brochures or catalogs, and banners. We do not photograph items on backdrops or models for the use of magazine advertising.
How do I make a payment?
For local customers (Thailand)
Local customers can pay either by business cheque, cash, or bank transfer.
For International customers:
Before starting your project, we will send you a quote with a payment link or bank account details which you can use to accept the quote and pay. We accept PayPal or bank transfers for international clients.
How do I ship my product to you?
If you are present in Thailand, you can send your products by any courier of your preference. If you’re located overseas, we recommend using the CARNET ATA system to ship goods, so any import duties are waived. The goods will then enter temporarily for photography and shipped back once done. You can ship by any other carrier of your preference, such as DHL, FedEx, Brinks, Malca Amit, Ferrari, etc. However, using such carriers will result in import duties charges that you will be responsible for paying.
What is your turnaround time?
Depending on the current queue, for 1-25 items, our turnaround time is 7 business days. The period starts from the day you approve our sample shot(s) for one or more items from your batch. For over 25 items, please get in touch with us for a delivery timeframe that depends on the work in progress. If your product needs special attention, we are happy to accommodate rush orders that come at extra fees. After your payment is received, all photos are uploaded online for you to download at your convenience.
What is the resolution of the photos you deliver?
We photograph all products in high resolution and then deliver the photos in layered TIFF format with various resolutions. Please refer to our pricing table for details on the pricing of various resolutions. If you require a different size/resolution, let us know ahead of time to deliver the required product photography.
How you deliver my photos?
We normally use dropbox to deliver all your photos. If you don’t want to use dropbox, we can manage to deliver it to you by other means using the internet. Kindly let us know if you have a preferred method, and we will see how to use that dispatch method.
What rights do I have on my photos?
You have unlimited usage rights to the final images, and we will never charge you any royalties. You may not sell or re-license the images to a third party without our consent. This includes a stock for profit which would be a violation of the copyright agreement. Don’t hesitate to visit our Terms and Conditions page for more information.